Why Insurance Partners Choose Obsidian
Faster Claim Resolution
Reduce delays and improve response times across every event.
Real-Time Visibility
Track service events from dispatch to completion with complete transparency.
Verified Network
Access vetted providers and repair facilities you can trust, every time.
Operational Efficiency
Reduce manual coordination and administrative burden across your operation.
One Platform.
Complete Coordination.
Obsidian connects every part of the roadside and claims process so you can deliver better outcomes for your customers and your business.
What Obsidian Supports
Roadside Assistance
Dispatch and service coordination when and where it's needed.
Vehicle Logistics
Transportation and movement management with real-time tracking.
Repair Routing
Connect vehicles to approved facilities fast and efficiently.
Claims Support
Operational visibility and documentation throughout the entire lifecycle.
Built for Every Stage of the Event
Incident
Event is reported
Dispatch
Service is assigned
Provider Response
Provider is on the way
Vehicle Movement
Vehicle is transported
Repair Coordination
Repair is in progress
Resolution
Event is completed
Real-time visibility from first notice to final resolution.
Know what's happening
before your customers ask.
- Live status updates
- Provider tracking
- ETA visibility
- Digital documentation
- Reporting & analytics
Nationwide
Network.
Local Execution.
- Verified provider network
- Multi-state coverage
- Real-time coordination
- Scalable operations
Why Obsidian
Connected Operations
All stakeholders connected through one platform.
Faster Response
Intelligent dispatch gets help where it's needed—faster.
Complete Visibility
End-to-end transparency from start to finish.
Scalable Infrastructure
Built to grow with your business across markets and geographies.
