1. INTRODUCTION

Obsidian Roadside & Recovery LLC (“Obsidian,” “Company,” “we,” “our,” or “us”) respects the privacy of individuals and businesses who access, use, interact with, or submit information through our services, systems, software, websites, applications, communication platforms, provider network, dispatch systems, customer portals, mobile applications, APIs, integrations, and affiliated technologies.

This Privacy Policy is intended to provide comprehensive disclosure regarding the collection, use, processing, storage, retention, sharing, protection, and handling of information by Obsidian Roadside & Recovery LLC.

This Privacy Policy applies to all users, customers, providers, contractors, partners, visitors, applicants, businesses, and individuals who interact with Obsidian through any medium, including but not limited to:

• Websites
• Mobile applications
• Web portals
• Provider dashboards
• Customer dashboards
• Dispatch systems
• Internal software platforms
• GPS-enabled technologies
• APIs and integrations
• Electronic communications
• SMS systems
• Telephone systems
• Call recording systems
• Email systems
• Social media channels
• Online advertisements
• Digital forms
• Third-party connected services
• Future products, platforms, or affiliated technologies

By accessing or using any Obsidian services, systems, platforms, or technologies, you acknowledge and agree to the terms outlined in this Privacy Policy.

---

2. INFORMATION WE COLLECT

Obsidian may collect information directly from users, automatically through systems and devices, through third-party integrations, or through operational interactions associated with roadside assistance, dispatching, provider coordination, automotive services, recovery operations, and business administration.

---

3. PERSONAL INFORMATION

The types of personal and business information we may collect include, but are not limited to:

Individual Information

• Full legal name
• Date of birth
• Email address
• Telephone number
• Mobile number
• Mailing address
• Billing address
• Emergency contact information
• Driver’s license information
• Vehicle ownership information
• Vehicle identification numbers (VIN)
• License plate information
• Insurance policy information
• GPS or location information
• Uploaded photographs
• Uploaded documents
• Service history
• Communication history
• Dispatch records
• Payment information
• Digital signatures
• Account credentials

Business Information

• Business entity name
• DBA information
• EIN or tax information
• W-9 documentation
• Insurance certificates
• Commercial auto policies
• General liability information
• Business registration documentation
• Fleet information
• Provider service capabilities
• Coverage areas
• Dispatch history
• Banking or ACH information
• Vendor information
• Equipment photos
• Licensing and certifications

---

4. AUTOMATICALLY COLLECTED INFORMATION

When users access our systems or services, we may automatically collect technical and operational information, including:

• IP addresses
• Browser type
• Device identifiers
• Operating system information
• Application usage data
• Login timestamps
• Session duration
• GPS location information
• Network carrier information
• Device diagnostics
• Crash reports
• Cookies and tracking data
• Geolocation data
• Clickstream activity
• Referral URLs
• API activity
• User interaction behavior
• Performance analytics
• System logs
• Error reporting data

---

5. DISPATCH & OPERATIONAL DATA

Because Obsidian operates roadside assistance coordination and automotive support systems, we may collect and maintain operational service records, including:

• Service request details
• Dispatch communications
• GPS tracking information
• Provider assignment records
• ETA information
• Driver status information
• Route information
• Uploaded service photos
• Completion reports
• Timestamps
• Vehicle breakdown information
• Call disposition records
• Service notes
• Customer support records
• Chat communications
• App activity logs
• Provider performance metrics
• Audio recordings where legally permitted

---

6. PHONE CALLS, SMS, & COMMUNICATION CONSENT

By contacting Obsidian, submitting information, creating an account, requesting services, applying to join our provider network, or otherwise interacting with our systems, users expressly consent to receive communications from Obsidian and its representatives, contractors, providers, affiliates, and technology partners.

Such communications may include:

• Telephone calls
• SMS/text messages
• Push notifications
• Email communications
• Automated notifications
• Artificial or prerecorded voice calls
• Dispatch alerts
• Service updates
• Verification communications
• Account notifications
• Appointment reminders
• Marketing communications where permitted by law
• Customer service communications
• Provider coordination communications

Users understand and agree that these communications may be sent using:

• Automated dialing systems
• Auto-texting systems
• CRM platforms
• Dispatch software
• AI-assisted communication systems
• Third-party communication providers

Consent to receive communications is not a condition of purchase where prohibited by law.

Message and data rates may apply.

Users may opt out of non-essential marketing communications at any time by:

• Replying STOP to SMS messages
• Using unsubscribe links
• Contacting Obsidian directly

Operational, dispatch, safety, account, or service-related communications may still be sent where necessary for active services or contractual obligations.

---

7. CALL RECORDING & MONITORING

To maintain quality assurance, operational accuracy, fraud prevention, training, compliance, dispute resolution, and service improvement, telephone calls and electronic communications with Obsidian may be monitored or recorded where permitted by law.

This may include:

• Incoming calls
• Outgoing calls
• Dispatch calls
• Provider communications
• Customer support calls
• VoIP communications
• System-generated call recordings

By communicating with Obsidian, users consent to such monitoring and recording to the extent permitted under applicable laws.

---

8. LOCATION SERVICES & GPS DATA

Certain Obsidian services require access to real-time location data.

Obsidian may collect:

• GPS coordinates
• Device location
• Vehicle location
• Route information
• Speed and travel data
• Dispatch routing information
• Background location data where enabled

This information may be used to:

• Coordinate roadside assistance
• Match providers with customers
• Improve dispatch efficiency
• Calculate ETAs
• Verify service completion
• Improve operational performance
• Prevent fraud or abuse

---

9. COOKIES & TRACKING TECHNOLOGIES

Obsidian may utilize:

• Cookies
• Web beacons
• Pixels
• Analytics tools
• Device fingerprinting
• Local storage technologies
• Session tracking technologies
• Behavioral analytics tools

These technologies help us:

• Improve performance
• Maintain security
• Analyze trends
• Monitor traffic
• Enhance functionality
• Personalize user experiences
• Detect fraudulent activity

---

10. HOW WE USE INFORMATION

Obsidian may use collected information for operational, administrative, commercial, technical, security, legal, and business purposes, including:

• Providing roadside assistance services
• Coordinating dispatch operations
• Connecting users with providers
• Operating automotive service networks
• Verifying providers and businesses
• Processing payments
• Managing accounts
• Improving service quality
• Developing software systems
• Monitoring performance
• Fraud prevention
• Security monitoring
• Analytics and reporting
• AI-assisted operational improvements
• Customer support
• Legal compliance
• Contract enforcement
• Insurance coordination
• Marketing and advertising
• Internal business operations

---

11. INFORMATION SHARING

Obsidian may share information with:

Providers & Contractors

To coordinate roadside, towing, recovery, repair, or automotive services.

Technology & Infrastructure Vendors

Including:

• Hosting providers
• Dispatch software vendors
• Payment processors
• Analytics providers
• Communication providers
• CRM systems
• Cloud service providers

Insurance, Fleet, & Commercial Partners

Where necessary to facilitate services, claims, contracts, or operational coordination.

Government & Legal Authorities

Where required by law, subpoena, investigation, regulation, or court order.

Business Transactions

In connection with:

• Mergers
• Acquisitions
• Financing
• Reorganization
• Sale of assets

Obsidian does not sell personal information to unrelated third parties for independent marketing purposes.

---

12. DATA RETENTION

Obsidian may retain information for as long as reasonably necessary for operational, legal, security, administrative, contractual, analytical, or business purposes.

Retention periods may vary depending on:

• Legal obligations
• Insurance requirements
• Tax requirements
• Regulatory requirements
• Fraud prevention
• Litigation holds
• Operational records
• Service history
• Contractual obligations

Information may remain in:

• Backups
• Archives
• Audit logs
• Disaster recovery systems
• Encrypted storage systems
• Historical operational databases

even after account closure or service completion.

---

13. DATA SECURITY

Obsidian implements commercially reasonable safeguards designed to protect information against unauthorized access, disclosure, misuse, alteration, destruction, or loss.

Security measures may include:

• Encryption
• Access controls
• Authentication systems
• Firewalls
• Logging systems
• Monitoring systems
• Network protections
• Administrative safeguards
• Vendor management controls

However, no system or method of transmission can be guaranteed completely secure.

Users are responsible for maintaining the confidentiality of account credentials and devices.

---

14. THIRD-PARTY SERVICES

Our platforms may contain links, APIs, integrations, or connections to third-party services.

Obsidian is not responsible for:

• Third-party privacy practices
• Third-party websites
• Third-party software
• External applications
• External systems
• Third-party content

Users should review applicable third-party privacy policies independently.

---

15. USER RIGHTS

Depending on applicable laws and jurisdictions, users may have rights related to:

• Accessing information
• Correcting inaccurate information
• Requesting deletion
• Restricting processing
• Data portability
• Withdrawing consent
• Objecting to certain processing activities

Requests may require identity verification and may be subject to operational or legal limitations.

---

16. CALIFORNIA PRIVACY RIGHTS

California residents may have additional rights under applicable California privacy laws, including rights regarding:

• Access
• Correction
• Deletion
• Disclosure of collected information

Requests may be submitted using the contact information below.

---

17. CHILDREN’S PRIVACY

Obsidian services are not directed toward individuals under eighteen (18) years of age.

We do not knowingly collect personal information from children under 18.

---

18. CHANGES TO THIS PRIVACY POLICY

Obsidian reserves the right to modify or update this Privacy Policy at any time without prior notice.

Updated versions will be posted on our website with revised effective dates.

Continued use of our services constitutes acceptance of any revised Privacy Policy.

---

19. CONTACT INFORMATION

Obsidian Roadside & Recovery LLC

Website:
https://www.obsidianroadside.com

General Support:
support@obsidianroadside.com

Provider Relations:
partners@obsidianroadside.com

Phone:
(888) 680-7623

---

20. ACKNOWLEDGEMENT & CONSENT

By accessing, using, submitting information to, communicating with, or interacting with Obsidian Roadside & Recovery LLC through any platform, application, system, service, website, communication channel, or technology, users acknowledge that they have read, understood, and agreed to this Privacy Policy and consent to the collection, use, storage, processing, disclosure, and retention of information as described herein.